Refund Policy
Last Updated: July 31, 2026
The short version
You have 14 days to change your mind about anything digital you buy from us. You don't have to explain why. Email us and we refund you.
That's the whole policy. Everything below is detail.
Why we do it this way
Most of this field doesn't offer refunds. The usual reason given is that an attunement can't be taken back once it's been sent - the energy has moved, the exchange is complete, and so the money stays where it is.
We don't think that reasoning holds. A refund isn't a claim that nothing happened. It's a claim that this wasn't the right purchase, which is an ordinary thing to discover and not a verdict on the work. Attunements are strange objects, and part of what makes them strange is that you can't inspect one before you own it. A description can only tell you so much. If we're asking you to buy something you can't examine first, the fair arrangement is that you can back out.
So: fourteen days, no reason required, no persuading us. If you want your money back, you have it.
Digital products
This covers attunement manuals, packages, bundles, courses, and any other downloadable or emailed material.
You have 14 days from the date of delivery to request a refund. You do not need to give a reason, and we will not ask for one.
This applies whether or not you have opened, read, downloaded, or worked with the material. Under EU law we could ask you to waive this right in exchange for immediate delivery. We have chosen not to.
We ask only two things of you:
Delete your copy. Once refunded, the manual is no longer yours to keep, share, or teach from. We're trusting you here, because there's no way for us to check.
Don't make a habit of it. If someone systematically buys and refunds across many orders, we may decline to sell to them in future. This doesn't affect your statutory rights on any purchase you've already made - it just means we're allowed to choose who we work with.
After 14 days, the withdrawal right ends. Your rights if the content is faulty or misdescribed continue past that point - see If something is wrong with what you received below.
Live sessions and consultations
Sessions work differently, because booking one reserves a specific block of our time that we then can't offer to anyone else.
Before the session takes place, you have 14 days from booking to cancel and receive a full refund, no reason required.
If your session falls inside that 14-day window and you want it to go ahead as scheduled, you can. Cancelling afterwards is still possible, but you'll be charged proportionately for what has already been delivered.
Cancelling or rescheduling with more than 24 hours' notice: full refund or free rescheduling, always.
Cancelling with less than 24 hours' notice: we retain 50% as a preparation fee and refund the rest. We prepare for sessions in advance, and at that point the preparation has happened - but a cancelled session still costs us less than a delivered one, so keeping the whole fee wouldn't be fair.
No-show: we retain the fee. The time was held and the session was available to you.
Rescheduling: once, free, with 24 hours' notice. Beyond that, talk to us.
If we have to cancel or reschedule for any reason on our side, you get a full refund or a new date, whichever you prefer.
How to request a refund
Email contact@effexora.com with:
the email address you ordered from
what you bought
roughly when
You can use the form at the bottom of this page, but you don't have to. Any clear statement that you want to withdraw is enough - a plain sentence in an email works.
We reply within two working days. We work Monday to Friday, so a request sent on Saturday gets answered Monday.
We won't ask you to justify the request, and we won't try to talk you out of it. If you want to tell us what didn't land, we'd genuinely like to know - but it's optional and it makes no difference to the refund.
How refunds are processed
We refund within 14 days of receiving your request, to the same payment method you used. If you'd prefer a different method, tell us and we'll arrange it at no cost to you.
Your bank or payment provider may take a few extra days to show the money. That part is out of our hands.
If something is wrong with what you received
This is separate from the 14-day window and it doesn't expire with it.
If digital content you bought from us doesn't match its description, doesn't work, or is missing parts, you have rights under EU consumer law (Directive 2019/770, and in Poland art. 43k-43q of the Consumer Rights Act) that no policy of ours can remove. In short: we have to fix it. If we can't or won't, you're entitled to a price reduction or to withdraw from the contract and get your money back.
Practically, this means:
We couldn't deliver it (technical failure on our end): full refund, or we fix the delivery, your choice.
You were sent the wrong thing, or an incomplete file: we send the correct one. If we can't, full refund.
The content is substantially different from what the product page described: we'll either correct it or refund you in full.
You bought the same thing twice by accident: full refund on the duplicate, at any time. Just tell us.
Contact us at contact@effexora.com and describe what's wrong. This isn't a favour we're doing you - it's your right, and we'd rather hear about it than not.
What we don't claim
Attunements are not medical or psychological treatment and are not a substitute for either. We don't promise specific outcomes, because we can't - what happens depends on what you do with the material as much as on the material itself.
That's a limit on what we claim, not a disclaimer of what we sell. We stand behind the work. If what you received isn't what we said it was, the section above applies.
Who you're buying from
Effexora Academy is run by Cezary Wieczorek and Anna Góra, operating from Poland (EU).
If we can't sort it out between us
Email us first at contact@effexora.com. Most things resolve there.
If they don't, you can take it further:
Poland: the Trade Inspection (Inspekcja Handlowa) runs free consumer mediation, and there are permanent consumer arbitration courts (stałe sądy polubowne) attached to it. Details at uokik.gov.pl.
Elsewhere in the EU: your national ADR body, or the European Consumer Centre in your country (eccnet.eu), which helps with cross-border purchases free of charge.
Your local consumer protection authority, wherever you are.
You can also go to court. Polish law governs this contract, but if you're a consumer elsewhere in the EU you keep the mandatory protections of your own country's law and can bring proceedings there.
Model withdrawal form
You don't need to use this. Any clear statement works. It's here because EU law requires us to provide it.
To: Effexora Academy, contact@effexora.com
I hereby give notice that I withdraw from my contract for the sale of the following goods / for the supply of the following service:
Ordered on / received on: _______________
Name of consumer: _______________
Address of consumer: _______________
Date: _______________
(Signature only if sending on paper.)
Changes to this policy
If we change this policy, the version in force when you bought something is the one that applies to your purchase. We won't retroactively narrow anything.
Questions about any of this: contact@effexora.com
